Service Agreement

NEW IT VENTURE CORPORATION | NITV TELECOM SERVICES USER AGREEMENT (SIM FOR VOICE, SMS AND DATA)

The purpose of the following Terms and Conditions is to establish Customer Guidelines on rights, duties and responsibilities while Using NITV TELECOM Service for Multiple PLANS like Y-SIM, SB BIZ-SIM, i-SIM, PocketWIFI/Wifi with High Capacity Data, Fiber Home Internet, Rental Terminal Devices, etc (hereinafter referred to as the ‘TELECOM SERVICE’) provided by the New IT Venture Corporation (hereinafter referred to as ‘NITV’) .

I’m Mr / Ms / Company ……………………………………………………………………………….. is legally Resident / Registered Company  in Japan and have registered address as below (hereinafter referred to as ‘USER’) is agreed with the following Service Terms and Conditions defined by NITV.

TERMS AND CONDITIONS

  1. USER is applied NITV TELECOM SERVICE for Personal Purpose and Pocket Wi-Fi Rental Service.
  2. NITV SERVICE minimum contract period for Y-SIM, i-SIM, PocketWIFI is 2 years and cancellation before 2 years shall be subject to Yen 10,000 fee whereas For SB BIZ-SIM Plan Minimum contract period is 3 Years and cancellation before 3 years shall be subject to yen 20,000 fee.
  3. USER should return Sim and Rental Terminal Devices with all accessories in packaging USER shall bear the cost for transportation.
  4. While ordering NITV SIM PLAN for Voice, SMS & Data, USER should declare their mobile device. SB BIZ-SIM has a dedicated service for iPhone and Android smartphones. For example, SIM dispatched for iPhone will not work for SIM free Android Smartphones and vice-versa.
  5. Payment shall be made in advance for basic fixed fee as pre-pay and variable add-on usage like voice, sms, vas bills shall be post pay after 1 month. Eg, By the end of March Customer has to Pay Accumulated add-on usage Bill for January and Fixed Basic Fee for April
  6. Refundable Security Deposit shall be applied and that shall be paid in Advance while Signup the TELECOM SERVICE for the purpose of Payment Term Security.
  7. MNP Transfer feature is applicable only for i-SIM. MNP transfer service is not available on Y-SIM & SB BIZ-SIM.
  8. NITV shall have full rights to withhold security deposit amount in case the USER failed to pay accumulated invoice on time and user can’t claim such withhold amount with NITV
  9. USER is not allowed to apply TELECOM SERVICE for others as it has to be for the person who is signing up the form.
  10. USER is not involved TELECOM SERVICE for any criminal or fraud or critically wrong activity in the name of religious movement or any cause.
  11. TELECOM SERVICE Tariff on PLAN Basic Fee, Extra Usage Fee & USER terms are available in website nitvtelecom.com so USER is agreed and confirmed the contents updated in website.
  12. Add-on Extra Usage charges for both Domestic and International Calls, SMS, Add-on Data & other VAS shall be billed as per the tariff defined in the Website (www.nitvtelecom.com). Since international calling charges are very high so NITV doesn’t recommend users to use those add-on services without knowing the tariff. USER complains on Extra Billing due to those usages shall not be entertained.
  13. Extra Add-on VAS Billings like purchases through iTunes and other cloud or inApp purchases shall be billed with extra 10% NITV Service charge.
  14. In case USER failed to pay on-time monthly bills, return rental terminal devices or SIM after service cancellation within agreed time frame, USER shall be published as a blacklisted USER within our Network and in Forma Social Media or Community News with USER Name and Photo. Additionally, NITV shall use use third-party agency service for legal processing so USER shall be responsible to pay agency service charges including other legal & admin fees.
  15. USER can get 10 minutes free calls talk-time only on Y-SIM. USER can get unlimited domestic calls on SB BIZ-SIM. USER should buy free calls plan as an add-on Package on i-SIM whereas available add-on Calls Plans are 5 Minute Free Calls, 10 Minute Free Calls and Unlimited Free Calls. Free Calls plan are applicable only for Regular Domestic Calls on Mobile and landline whereas Calls to Navi dial or Access Dial or any Paid Access numbers shall be charged as extra cost. USER shall refer the website (www.nitvtelecom.com) for the detail tariff on calls and SMS
  16. Incase USER cancels the service before contracted period, in that case USER should pay accumulated prevailed discounted amount during service period.
  17. USER can change Data Plan for Y-SIM & i-SIM anytime with 1 Months Advance Notice while for SB BIZ-SIM & Pocket WIFI customer cannot change plan at least for 1 Year.
  18. Notable Extra Usage tariff are domestic/navi/access dial calls ¥42/minute, domestic sms on same network ¥4, domestic sms on different network ¥10, International sms ¥100, SIM Registration fee ¥3000, Saihaku/SIM Re-issue fee ¥3000 (Note: International calls are restricted in Y-SIM and SB BIZ-SIM to avoid the over bills.)

PAYMENT TERMS

  1. USER shall follow the Payment method to pay monthly fee as per the NITV payment terms.
  2. USER Payment through Bank auto transfer is mandatory and shall correctly complete the bankauto form for the same.
  3. Fixed Basic Package Fee shall be paid in Advance and Extra usage Bills shall be post pay.
  4. TELECOM SERVICE Billing start date shall be from the day SIM is issued and Accivated upon Application form approval.
  5. NITV shall provide TELECOM SERVICE SIM only as per the request from user and Billing shall be carried from the SIM issued date so its setup sole responsibility of user to setup SIM in Smart Phone Device which needs to be SIM Free and Compatible with Japan Service Providers (Softbank Network, Docomo Network, KDDI Network). User manual is also included while providing the TELECOM SERVICE.
  6. If the Bankauto failed to receive billed amount on first attempt due to unavailable sufficient amount or any issues then in that case USER shall be billed extra yen 300 on second attempt as a billing service support fee.
  7. If the USER failed to make a payment on-time (Eg, March bill shall be paid by the end of February as a Pre-pay service), extra charge of 500 yen shall be charged as delay penalty on next month bill.
  8. If USER requires detail billing/CDR statement, it shall be available only after 30 to 45 days.
  9. If the USER failed to pay on-time (end of the month), TELECOM SERVICE shall stop temporarily and if USER failed continue with due for another 5 Days then SIM shall stop permanently and USER shall not be able to re-activate it on same SIM number and Cancellation fee shall be charged. Total dues charges are required to be paid within next 30 days and if USER failed to pay within the duration then legal action shall be taken as per the Service Policy and Law.

 

SUPPORT TERMS

  1. Billing Related issues can only be inquired during office hour (10 AM to 4 PM) on Japanese working calendar in office Phone Number 03-5650-5430
  2. For Plan and Payment/Billing Related Changes, it shall take up to 45 days to be effective.
  3. NITV shall not liable nor bear any loss due to weak signal or signal downtime or network trouble unless respective Network provider declare any formal notice (Note: NITV as a MVNO is using Network from Softbank, NTT/DOCOMO & KDDI/AU).
  4. Customer Care/ Support Service for TELECOM SERVICE is managed by NITV and its authorized dealers only. USER can’t get support or any assistance through the Service Center of our Respective Network Providers like Softbank, NTT/DOCOMO, KDDI/AU. Also they are not responsible to provide any such information to USER.

 DEVICE RENTAL / RENTAL WIFI WITH LARGE DATA CAPACITY/ POCKET WI-FI TERMS

  1. USER is responsible if Rental Device or SIM is lost or damaged and requires paying full price for the Hardware. Rental WIFI /Pocket Wi-Fi device cost is yen 10,000 while the SIM loss or damage is yen 3,500.It takes 15 days for sim re-issuance.
  2. If USER cancels service, SIM/Rental Devices should be return within one week. Incase USER failed to return the Device then it will cost him yen 10,000 per device.
  3. Minimum contract period for TELECOM SERVICE is 2 years and cancellation before 2 years shall be subject to Yen 10,000 fee.

 REQUIRED DOCUMENTS

  1. Residence Card Copy or Driving License Copy (Both are based on Japan Government Registered.) or Company Registration Certification (Tohon) in case of Company as a USER.
  2. Passport Copy (Foreign National) or Name Card if case of USER as a company.
  3. Bank Passbook or ATM Card Copy (Front and Back)
  4. Customer Selfie Photo holding Residence Card in one Hand to make sure of original check
  5. Bank-auto payment Online form confirmation number with proper verification within 1 week of the date of SERVICE issued.

 

Signature: ………………………………………………….. ………………………….

Company Name: …………………………………………. …………………………..

User/ Contact Person (Full Name): …………………………………………. ………

Date Of Birth (User/ Contact Person)…………………………….……………….. …

Contact Number………………………….……………….. …….. …….. …….. ……..

Signature Date………………………….……………….. …….. …….. …….. ……. ….

Registered Address: ………………………….……………….. …….. …….. …….. …

 

 

Note: All costs and price mentioned above are exclusive of government Taxes.